Return and Refund Policy

Return and Refund Policy

Thank you for shopping at PS AUTO! We value your business and want to ensure your satisfaction with our products. Please review our Return and Refund Policy below:

1. Cancellations and Refunds:

  • Orders can be cancelled and a full refund issued if the order has not yet been shipped.
  • To cancel an order, please contact us as soon as possible via email at or by calling our customer service at (888) 421-3737 8am to 5pm EST Monday to Friday. Make sure to provide your order number for faster assistance.
  • Refunds will be processed through the original payment method used during the purchase.

2. Returns:

  • If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order.
  • To initiate a return, please email us at or call us at at (888) 421-3737 8am to 5pm EST Monday to Friday with your order number, the item(s) you wish to return, and the reason for the return.
  • Returned items must be in their original condition, unused, and in the original packaging.
  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

3. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately at (888) 421-3737 8am to 5pm EST Monday to Friday or email us at with your order number and a description of the issue.
  • We will provide instructions on how to return the item, and we will cover the return shipping costs.

4. Refund Processing Time:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5 business days, and a credit will be automatically applied to your original payment method.

5. Contact Information:

  • If you have any questions about our Return and Refund Policy, please contact us:

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. It is advisable to review this policy periodically for any changes.

Thank you for choosing ProShop Global! We appreciate your trust in our products and services.

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